Your feedback is important to us

At The Big PTA Summer Raffle 2021, we always aim to provide the highest possible standards of service. If you feel at any time that the service you have received is below the expected level, then we would like to hear from you. Please find details of our complaints procedure below:

You can contact The Big PTA Summer Raffle 2021 directly via the following methods:

By email

[email protected]

By post

The Big PTA Summer Raffle 2021
Gatherwell Ltd
Lytchett House, 13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA

We aim to respond to all written complaints within five working days of receipt.

By phone

Please call us on: 0300 016 7460

In the unlikely event that you feel your complaint has not been resolved to your satisfaction; you can request that it be escalated to a Senior Manager for review. We aim to respond to escalated complaints within 10 working days.

To Parentkind directly

You can also raise any issues directly with Parentkind. To do so please contact:

Mr Graham Stone
Parenkind
39 Shipbourne Road
Tonbridge
Kent
TN10 3DS
Email: [email protected]

As a final stage, we offer a process of Alternative Dispute Resolution (ADR) though an independent arbiter. All costs associated with this process are paid for by The Big PTA Summer Raffle 2021.

The nominated independent ADR is:

Independent Betting Adjudication Service
PO Box 62639
London
EC3P 3AS

Telephone: 020 7347 5883
Fax: 020 7347 5882
Email: [email protected]

The Big PTA Summer Raffle 2021 is regulated by Tonbridge and Malling Borough Council Licence Number 875 LOTT.

If you feel that we have not dealt with your complaint properly or that we have not followed our own published complaints procedure, you can complain to Tonbridge and Malling Borough Council about our failure to operate a proper complaints process.

Tonbridge and Malling Borough Council is a regulator and not a complaint handling body and they will not investigate the facts of your complaint, nor will they alter the decision that we have made in our internal complaints process. The council reviews whether we have adhered to the terms of our operating licence. It does not investigate consumer complaints, rule on prize disputes, pay compensation or provide legal advice.

The contact details of Tonbridge and Malling Borough Council's licencing department are as follows:

The Licensing Team,
Tonbridge and Malling Borough Council,
Gibson Building,
Gibson Drive,
Kings Hill,
West Malling,
Kent
ME19 4LZ